Sophos Mtr Service Level Agreement

Sophos Managed Threat Response (MTR) Service Level Agreement (SLA)

Sophos Managed Threat Response (MTR) is a service that provides 24/7 monitoring, detection, and response to security threats. This service is designed to help organizations protect their networks and endpoints from the most sophisticated and advanced threats. Sophos MTR is delivered by a team of security experts who use advanced technology and techniques to detect and respond to threats quickly and efficiently.

Sophos MTR provides a Service Level Agreement (SLA) that outlines the service guarantees and expectations. The SLA is an agreement between Sophos and the customer that ensures that the service is delivered in a timely and effective manner. The SLA sets the standards for availability, response time, and support for the service.

Availability: Sophos MTR guarantees a service uptime of 99.9%. This means that the service will be available for use by the customer for 99.9% of the time during the year. In case of any maintenance or upgrades, the customer will be notified in advance.

Response time: Sophos MTR guarantees a response time of 15 minutes for critical issues and one hour for non-critical issues. Critical issues are those that could have a severe impact on the customer`s network or endpoint security. Non-critical issues are those that could have a moderate impact on the customer`s network or endpoint security.

Support: Sophos MTR provides support 24/7/365. The support team is available to assist the customer with any issues related to the service. The support team can be reached through phone, email, or web chat.

The Sophos MTR SLA ensures that the service is delivered with the highest standards of quality and reliability. The SLA sets the expectations for the service and provides the customer with the assurance that they will receive the support they need in case of any issues related to the service.

In conclusion, Sophos MTR is a reliable and effective service that provides 24/7 monitoring, detection, and response to security threats. The SLA guarantees the availability, response time, and support for the service. This ensures that customers can trust and rely on Sophos MTR to protect their networks and endpoints from security threats.